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Multimedia Frequently Asked Questions

Have a question that's not on this list? Please email the webmaster, ArizonaNativeNet@law.arizona.edu.

What are the minimum computer specifications required to watch videos?

Windows

• Microsoft Windows 2000 with WMP9+ or XP with service pack 2
• Microsoft Internet Explorer 6/7 or Firefox 1.0/1.5/2.0
• Flash Player 8+
• 256 megabytes (MB) of RAM - 512 MB recommended
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• 16-bit sound card
• Speakers/headphones

Macintosh

• Mac OSX 1.3 "Panther" with Flash Player 8+
• Mac OSX 1.4 "Tiger" with Flash Player 8+
• Safari 2.0, or Firefox 1.0/1.5/2.0
• 256 megabytes (MB) of RAM- 512 MB recommended
• Broadband Internet connection or access to a high-speed network
• Super VGA (800 x 600) or higher resolution
• Speakers/headphones

Why do video clips sometimes stop or pause?

The most common cause of a pause or stop is Internet traffic congestion. There is a limit to the amount of information able to pass through your Internet connection, and if you exceed this, the player will "buffer" the data until it can pass. If this problem persists, try closing the player, and then re-launch it from the video link on our site.

I tried to open a video link and it says Page Cannot Be Displayed. What's wrong?

If you are using Internet Explorer, right-click on the file and choose Open with, then in the popup window look for Windows Media Player. If it's not listed, there should be a very tiny down arrow on the right side, click it and you'll see a larger selection of programs to choose. Click on Media Player and then check the box near the bottom that says "Always use the selected program to open this kind of file", then OK, and it will open the file in WMP and it should fix the file association for that one type.

What are the bandwidth requirements to view online videos?

Broadband connections should be at least 500 Kbps to view the content, and dial-up connections are not recommended. Please note that with slower connections, you will still be able to view the content; it will just take much longer to load.

My audio is of poor quality or unavailable. How can I fix this?

Poor audio can result from multiple sources. Internet traffic congestion is the most common cause of pauses or stops, though high CPU usage on your computer or low speed connections can also result in similar issues. Restart your media viewer if congestion seems to be the problem, or close programs if your CPU usage is capped.

Receiving no audio transmission is generally an indicator that your speakers or system volume have been muted. Make sure that your audio is enabled.

Do I need to have Windows Media Player installed to view the streaming videos?

Yes, if you are a PC User:
Windows Media Player is required to watch ArizonaNativeNet's streaming video. Video playback is optimized for Windows Media Player version 9 and above. To check your version, open the player, select "Help," and then "About" from the top toolbar.

No, if you are a Mac user:
You may watch live video using the Flip4Mac plugin and Quicktime 7.1.2+

For optimal performance we recommend that you download the latest player. The latest Windows Media Player can be obtained from the Microsoft Download Center.

You can also upgrade to the most recent version of Windows Media Player at any time. Open the Windows Media Player application and select "Check for Players Updates..." from the Help menu. (Mac users: select "Check for Player Upgrade" from the Help menu.)

I'm getting an ActiveX message when I try to view the video.

You should notice an information bar with the following message, as well as see a yellow bar underneath the URL. Click 'OK.'
Click the message at the top of your screen and select 'Install ActiveX Control...'

Click 'Run' on the security warning box that pops up

How can I get a copy of the video?

We are happy to send a DVD copy to you. To request a DVD, please email ArizonaNativeNet@law.arizona.edu. Make sure to include your name, email address, the title of the video you would like, and your mailing address.